Returns & Exchanges
We want you to be obsessed with your beauty haul, but if a product doesn't meet your expectations, you can return unopened and unused items within 30 days of delivery. Due to the nature of our cosmetics, we cannot accept returns on items that have been opened or tested for hygiene reasons.
Contact Support
Email our beauty squad at support@medusasmakeup.com with your order number and the reason for your return to initiate the process.
Pack Your Items
Carefully place the unused items in their original packaging to ensure they are protected during transit back to our warehouse.
Ship It Back
Affix the provided return label to your package and drop it off at any authorized carrier location; keep your tracking number for reference.
Receive Refund
Once our team inspects the returned items, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing